As the threat landscape evolves, your existing technology is put under increasing pressure. More technologies are added to the mix to keep pace and this leads to Security teams needing to manage managing multiple vendor technologies with different contact processes and escalation paths.
We act as an extension of your IT security teams, managing and supporting multiple vendor technologies, each with different escalation paths, on your behalf. With Bytes, escalation level (not first line) engineers resolve performance.
Bytes provided the know-how and expertise which helped us turn around perceptions of PCI Compliance from a poisoned chalice to a useful business investment. Infrastructure Manager at Harvey Nichols,
The SPARC team resolve critical issues and provide advice on new technologies, patches, vulnerabilities and upgrades. Usually without vendor escalation, meaning swifter resolution and less headaches for your in-house team. With remote access troubleshooting and access to priority service desks with vendors, we achieve swifter problem diagnosis and resolution. Time and time again.
What makes us different is that all our support engineers are escalation level, we don’t believe in first line support. This means that you access the right level of expertise first time, every time.
Want to know more about Support? Call us on 0330 058 5622 or email us at [email protected]
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